| Image Source: MediaCorp |
Alexandra Hospital jumped from last position out of seven hospitals in 2011 to first place in the Customer Satisfaction Index of Singapore 2012.
The Customer Satisfaction Index is released by the Singapore Management University's Institute of Service Excellence.
The hospital, managed by JurongHealth, got a score of 74.2 per cent, well above the average score of 70.5 per cent for other public hospitals.
JurongHealth, which manages the hospital, emerged top in the same survey in the overall healthcare sector.
JurongHealth said its focus is not just on building infrastructure, but also on building an organisation with the right people with the right values.
This has helped to create an engaged workforce, with staff giving their best for the patients and their loved ones.
It paid special attention to feedback, through initiatives such as monthly surveys, patient feedback lunches, focus groups discussions, service excellence training and awards.
The public healthcare cluster was set up in June 2009 to look into the healthcare needs of the west.
Under its regional healthcare system are the Ng Teng Fong General Hospital, which will be ready by end-2014 and Jurong Community Hospital, which will be ready by mid-2015.
- CNA/fa
News Source: Channel News Asia
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