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| Image Source: MediaCorp |
Alexandra Hospital jumped from last position out of seven hospitals in 2011 to first place in the Customer Satisfaction Index of Singapore 2012.
The Customer Satisfaction Index is released by the Singapore Management University's Institute of Service Excellence.
The hospital, managed by JurongHealth, got a score of 74.2 per cent, well above the average score of 70.5 per cent for other public hospitals.
JurongHealth, which manages the hospital, emerged top in the same survey in the overall healthcare sector.
JurongHealth said its focus is not just on building infrastructure, but also on building an organisation with the right people with the right values.
This has helped to create an engaged workforce, with staff giving their best for the patients and their loved ones.
